As Senior VP of Strategy and Development at Pearson AcceleratED, Scott Chapman guides corporations in overcoming the challenges they face in recruitment, retention, and employee engagement. Mr. Chapman bridges the gap between global industry and academia by utilizing a experienced and well-rounded perspective.
His career has focused on both workforce development and customer experience for global organizations. As Vice President of Learning and Development at American Hotel and Lodging Educational Institute, he was responsible for building and sustaining a center of excellence to support the educational needs of AHLA-EI’s clients and partners. He led a team that provided advanced expertise that developed and implemented key industry learning solutions. He launched his career at Wyndham Hotel Group and PetSmart where he was responsible for leading the design, development and execution of learning programs and support tools that support business objectives and the desired customer experience. He has 20 years operational experience in hospitality and retail; is currently an adjunct professor at the University of Central Florida; and, sits on several industry and academic advisory boards.
Mr. Chapman holds a bachelor’s degree in hospitality management from Webber International University and a Master’s Degree in Instructional Design from Syracuse University. During his career, he has also earned the hotel industry designations of Certified Hospitality Administrator (CHA®), Certified Hospitality Trainer (CHT®) and Certified Hospitality Educator (CHE®).